Beyond that technical proficiency, they must also have excellent interpersonal skills to interact with customers. For example, one lesson explains how your reps can use a ticketing system to manage customer requests and breaks down the steps needed to implement this process. Technical support and help-desk positions are traditional entry points for IT professionals navigating their career paths. Earning a respected help-desk certification can help IT professionals stand out, validate valuable knowledge and skills, and demonstrate their willingness to learn to employers and hiring managers. With this vendor-specific certification, IT pros can provide end-user support for Cisco products and services. CCNA can also help prepare technicians for jobs such as IT support specialist, network specialist and network engineer.

help desk certifications

By having your reps complete this course, you’ll be able to quickly and efficiently onboard your new help desk software without reaching out to customer support. ITIL (Information Technology Infrastructure Library) is a set of best practices for managing IT services. It provides a framework for organizations to deliver quality IT services in an efficient and cost-effective manner. The ITIL Foundation is the entry-level certification for individuals who want to learn about IT service management. The MCSE certification is intended for individuals who have experience in network and computer systems administration. Not only does having a help desk certificate make you more attractive to potential employers, but it also demonstrates your commitment to staying up-to-date with the latest technology.

The Top 9 Help Desk Certifications

A helpdesk certificate can also provide evidence of your commitment to learning and development in the field, which may make you a more attractive candidate for certain roles. CompTIA Network+ is a certification program developed by the Computing Technology Industry Association (CompTIA). It is designed to validate the skills and knowledge of IT professionals working in network administration, support, and engineering. The Network+ certification covers topics such as network architecture, cabling and topologies, protocols and standards, security, troubleshooting, and more. The HDI-SCA exam consists of 100 multiple choice questions covering topics such as customer service fundamentals, problem solving techniques, communication strategies, technical troubleshooting principles, and more. In this program, you will prepare for the role of an entry-level IT Support Specialist.

  • Among Microsoft’s most popular certifications are Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Technology Specialist (MCTS), and the relatively entry-level Microsoft Certified IT Professional (MCITP).
  • They reinforce the core concepts of the HDI certification standards and provide skills-building opportunities for service desk and IT professionals.
  • Additionally, those who complete this certification course receive an IBM digital badge and access to exclusive job placement resources.

Google Career Certificates are designed to prepare you for an entry-level role in job fields like data analytics, digital marketing & e-commerce, IT support, project management, and UX design. Employer consortiums are currently available in the U.S., Canada, India, Singapore, Indonesia and are coming to more countries soon. Businesses, nonprofits, school systems, and government organizations all rely on technology. Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving, and providing great customer service along the way.

Project Management Professional (PMP)

So far, around 1 million professionals have earned the certification, and it’s also useful for help desk and hardware support professionals. CompTIAA+ can provide professionals with the foundation for pursuing a wide range of fields. This certification is recognized help desk engineer by many organizations and is well respected in the industry, by Dell, HP, Intel, and the defense department, just to name a few. HDI provides help desk training and service desk training with complementary testing and professional certification.

The ITIL Foundation exam typically takes around 90 minutes to complete and consists of 40 multiple-choice questions. In order to pass the exam, candidates must score at least 65% (26 out of 40 questions). It typically takes about two months of study and practice to prepare for the CompTIA A+ exam.